Send alert for chats waiting over thirty minutes

Your live chat sessions left waiting cause delayed clinical guidance and frustrated subscribers. You get instant internal alerts so triage staff reassign or escalate within the hour.

Workflow preview:

Zap details:

Overview

Long waits in live chat slow clinical guidance and frustrate subscribers; this workflow pushes an enriched alert to your operations channel the moment a session crosses the threshold. That gives triage coordinators an immediate view and lets them reassign or escalate issues within the hour.