Send agent status updates to team group chat

Your agent status change events arrive as raw webhooks, leaving shifts blind to who is available or out of action. You receive timely, readable status messages in your team channel same day.

Workflow preview:

Zap details:

Overview

When agent availability shifts, support leads need immediate, clear context to keep queues balanced and meet SLAs. This workflow posts localized, readable status messages into your team channel so shift coordinators see changes within seconds and can reassign or escalate before SLA lapses.