Send agent no-response alert to on-call team channel

Your customer chat threads can sit unanswered after agent handoff, delaying resolutions and spiking escalations. Get an on-call alert so teams triage and respond within 20 minutes.

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Overview

When customer chats sit idle, SLAs and customer satisfaction can deteriorate quickly. This workflow turns webhook-detected stalled conversations into immediate on-call alerts, so IT and support coordinators can triage and restore first-response within minutes.