Send after-hours support SMS to on-call operations staff

Your after-hours support tickets can leave POS and delivery systems down and force managers to hunt for fixes. It sends SMS alerts to on-call techs so issues are triaged and resolved same day.

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Overview

After-hours system failures disrupt service and delivery; this flow converts new after-hours support tickets into immediate SMS alerts for on-call technicians. That means issues are triaged and resolved the same day, keeping POS and ordering systems available.