Send after-hours support SMS alerts to on-call responders

Your Slack support messages posted after business hours often go untriaged and delay incident response. This captures messages, alerts on-call by SMS, and logs thread so triage starts within minutes.

Overview

When support messages arrive after hours they can slip past triage and delay incident response; this workflow captures those Slack threads, notifies on-call responders by SMS, and logs the thread for audit. That lets your CS managers and responders start triage within minutes and prevents duplicate overnight alerts.