Send after-hours support reply to public channel messages

You miss acknowledging requests posted in your support channel after hours, leaving requesters unsure who to contact. It posts a brief triage reply directing urgent requests to on-call staff, same day.

Overview

When after-hours requests appear in a public support channel they frequently go unanswered and frustrate requesters. This flow guarantees a consistent triage reply and routes urgents to on-call, giving both requesters and engineers clear next steps within minutes.