Send after-hours support alerts to global support channel

Your support conversations tagged outside configured business hours lose context and delay triage for field incidents. It routes alerts into your support channel so teams see and act within minutes.

Overview

After-hours customer conversations can stall field operations and slow critical triage for drilling programs. This routes flagged, outside-hours conversations into your support channel with customer and company context so on-call teams see and act within minutes, protecting uptime and field schedules.