Send after-hours SMS replies to incoming customer texts
Send after-hours SMS replies to incoming customer texts
Your incoming customer texts receive delayed or inconsistent replies after hours, leaving repair requests untriaged and customers unsure. The workflow sends immediate, consistent after-hours replies so customers get guidance before the next business day.
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Overview
When customers text after hours, inconsistent replies frustrate them and create extra callbacks. This flow delivers immediate, consistent after-hours responses and routes urgent messages to technicians, keeping stores responsive and reducing manual follow-ups before the next business day.