Security engineering: tag picus-ng users for routing

Technical leads see security new users arrive untagged, causing support to misroute onboarding and miss priority cases. Tag new users 'picus-ng' and alert support so accounts are routed and triaged.

Security engineering: tag picus-ng users for routing

Overview

Untagged security accounts cause misroutes and missed priority cases for security engineering. This workflow adds the 'picus-ng' tag at account creation and notifies support, ensuring correct routing and enabling faster triage with zero missed priority handoffs.

Notable Features

  • Add 'picus-ng' tag automatically
  • Post support channel notification
  • Flag accounts for prioritized routing

Security engineering: tag picus-ng users for routing