Security consultants: keep private KB access flags aligned

Principal consultants see Private KB Access set to yes not reflected in support, causing agents to lack permissions. This updates support user records so privileged cases proceed.

Overview

Unsynced Private KB flags block agents from sensitive knowledge, risking slower incident response and escalations. This workflow keeps CRM and support user access aligned so agents always have the right permissions and privileged incidents proceed without unnecessary handoffs. Customers report clearer access visibility and fewer permission-related escalations.

Notable Features

Update support user access flags
Monitor contact access field changes
Notify support when access enabled