Save photo attachments into dated cloud folders for support

You get photos posted in your support channel that go unfiled and slow investigations. Files are saved by date and routed so agents find evidence and close cases same day.

Overview

Photos posted in busy support channels frequently sit unfiled, forcing agents to hunt for evidence and delaying case resolution. This flow captures those images, normalizes timestamps and phone context, and files items in date-organized folders so agents can retrieve evidence and update cases the same day.