Salesforce manager delivers helpline survey SMS for input

Salesforce managers at civic organizations miss feedback when helpline survey links stay unsent, creating blind spots in service. It sends survey SMS to recorded mobiles so staff capture feedback.

Overview

Missed helpline feedback leaves civic programs blind to service gaps and undermines reporting. This workflow ensures every recorded mobile receives the survey SMS so support staff capture respondent input and eliminate missed follow-ups.

Notable Features

Filter helpline messages only
Send survey SMS from new records
Log delivery status to contact record