Ruby on Rails engineers deliver triage links to claimants fast

Claims agents miss claimant details when triage links aren't sent. This workflow emails claimants a self service triage link when a claim is logged, so agents get complete info and start review.

Overview

Missed triage links force claims agents into manual follow-up and delay claim handling. By emailing a self-service triage link at claim intake, you eliminate repetitive outreach and ensure agents receive complete claimant information so they can begin review with confidence.

Notable Features

Email triage links to claimants
Populate claim record with link
Notify agents on failed delivery