Route VIP and HV stuck withdrawal alerts to ops

VIP/HV stuck withdrawal messages in a private channel are easy to miss, delaying investigation. The workflow forwards those alerts to your ops channel for same-day triage.

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Overview

When VIP or HV withdrawal reports land in a private channel they can be overlooked during spikes, creating triage delays and player friction. This workflow routes flagged messages directly to your ops channel so on-call engineers and payments staff can start triage within minutes and reduce investigation lag.