Route requests via interactive DM from chat shortcuts
Route requests via interactive DM from chat shortcuts
Your chat shortcuts produce unstructured inputs that leave coordinators guessing and delay request processing. It delivers structured DMs with contextual links so work proceeds the same day.
Workflow preview:
Zap details:
Overview
When chat shortcuts return inconsistent inputs, coordinators waste time clarifying intent and work stalls. This flow normalizes payloads, enriches them with lookup links, and delivers an actionable DM so requests are processed the same day.