Route reopened tickets back into inbox for triage

When closed helpdesk tasks receive new comments, you miss critical replies and tickets remain unresolved. Get those tasks moved back to inbox so your on-call engineers can act same day.

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Overview

Closed tickets that receive new comments should not fall back into silence; this routes those items straight into your shared inbox so on-call engineers see them immediately. The result is faster re-triage and predictable same-day follow-up against SLA windows.