Route positive messenger replies to team takeover channel

Your messenger replies without human handoff leave high-intent member messages unanswered and delay conversions. You receive takeover alerts so reps reply with context and convert within minutes.

Overview

High-intent member replies need a fast human handoff; this flow surfaces those messages with context and pings your team immediately. Reps receive ready-to-act handoffs and can respond within minutes, improving conversion and member experience.