Route non-ticket inbox emails to support intake reply
Route non-ticket inbox emails to support intake reply
Your inbox gets external questions without a ticket, leaving coordinators unable to track or assign requests. The automated reply directs requesters to the ticket portal so cases enter triage same day.
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Overview
When emails land in an unmonitored inbox, coordinators waste time triaging and requests can go untracked. This flow sends every external sender clear intake instructions and routes requests into your ticketing path so cases reach triage the same day.