Route new web chat enquiries to internal inboxes and teams

Your web chat enquiries arrive as raw payloads, leaving support without customer context for triage. Support teams receive formatted email alerts with transcripts, enabling same-day triage.

Workflow preview:

Zap details:

Overview

If live chat payloads arrive as raw data, support and IT lose critical context and triage slows. This workflow turns inbound chat webhooks into consistent, context-rich email alerts so your IT and support staff can triage with full transcript context and respond same day.