Route new support tasks to IT triage queue

Your developer support tasks are created in one project but never routed to IT, causing triage delays and duplicate work. They are moved into the IT triage queue so agents can act same day.

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Overview

When developer support requests land in the wrong project, triage slips and engineers waste time copying details. This workflow routes new support tasks into the IT triage queue and sets intake fields so helpdesk can act on them same day.