Route labeled support emails to on-call rep and ops

Your labeled support emails lack a clear owner when a customer success agent is out, causing triage delays and SLA misses. It assigns and notifies the on-call rep and support team so requests are routed same day.

Workflow preview:

Zap details:

Overview

Inbound support messages stall when the primary agent is out, causing SLAs to slip and field teams to wait. This workflow routes labeled messages to the on-call rep or fallback channel and notifies the support group, ensuring tickets are triaged and assigned same day.