Route interactive channel messages into the right operations flows

Operations coordinators miss interactive channel messages, causing missed leads and delayed triage. It sends each message into the right intake or alert flow so coordinators start triage immediately.

Overview

Interactive messages left unread lead to missed leads and stalled triage for operations coordinators. Route channel interactions into the correct intake and alert flows so coordinators get immediate handoffs, reducing missed follow-ups and leaving a clear audit trail.

Notable Features

Route messages by keyword rules
Trigger intake and triage flows
Send fallback alerts for unknowns