Route integration bug tickets to on-call engineer fast

Engineers see integration bug tickets sit unassigned, causing escalations and delayed fixes. This routes each support request to the active on-call so ownership is assigned and remediation starts faster.

Overview

Unassigned integration bugs escalate into production incidents and slow fixes. Route each support request to the active on-call engineer and notify owners so manual triage is eliminated, remediation starts faster, and escalations are minimized.

Notable Features

Assign tickets to on-call engineer
Look up active on-call from schedule
Notify support and on-call owner