Route incoming review messages into lead records for triage

You get review messages tied to leads that remain untriaged and lack intake context. Capture and route those notes into lead records so coordinators can respond within minutes.

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Overview

Inbound review and messaging leads often sit untriaged and lose context; this flow attaches the original message to the matching lead record and forwards it to your intake endpoint. That means intake coordinators get the full message in the CRM and can act within minutes, reducing missed responses and accelerating assignment.