Route incoming client webhooks to correct ops workflows

Operations coordinators manually triage client webhooks, causing misroutes. It classifies payloads and routes documents to the correct process so ops handle cases without manual triage.

Overview

Manual webhook triage leaves operations vulnerable to misrouted cases and weekend chaos. This workflow classifies and routes incoming payloads into the right internal processes, eliminating manual triage and ensuring cases are ready for ops to handle immediately.

Notable Features

Classify payloads by document type
Route documents to correct workflow
Notify ops of uncategorized payloads