Route incoming chat replies to guided intake flow

Your incoming chat messages lack structured intake, leaving client intent unrecorded and triage delayed. The flow sends a menu reply and marks conversations so intake can act same day.

Workflow preview:

Zap details:

Overview

Unstructured chat traffic costs time and prospects; this flow captures intent and replies instantly so conversations never stall. It tags and persists state so your intake team can prioritize outreach and convert leads the same day.