Route incoming booking requests to correct intake queue
Route incoming booking requests to correct intake queue
When appointment bookings arrive as raw webhook payloads, schedulers lose context and assignments get delayed. Bookings route to the correct intake queue so coordinators can confirm availability same day.
Overview
Incoming appointment payloads often arrive uncategorized, causing schedulers to hunt for context and delaying confirmations. This routes each booking to the correct intake queue and splits morning/afternoon flows so coordinators can confirm availability same day.