Route inbound contact ID to external triage webhook

Incoming support messages can arrive without a linked contact, causing untriaged cases and lost conversation context. This forwards contact IDs to triage so teams act within minutes.

Overview

When inbound support messages arrive without linked contacts, downstream tools miss context and routing slows, increasing time to resolution. This flow captures contact IDs and delivers them to your triage endpoint so operations and support leads can route and resolve messages within minutes.