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Route inactive user to an active fallback owner

Route inactive user to an active fallback owner

You pass a user ID into shared workflows; inactive accounts cause downstream steps to fail. Processes continue without manual fixes, so workflows resume same day.

Route inactive user to an active fallback owner

Overview

Inactive user IDs routinely break chain automations and force manual remediation. This callable routine routes inactive IDs to an active fallback so IT reduces failed assignments and downstream workflows resume within minutes.

Route inactive user to an active fallback owner