Route general site inquiries into tracked support cases
Route general site inquiries into tracked support cases
Your general site inquiry submissions are not tracked as cases, so operations can't prioritize non-sales requests. The flow creates tracked cases for service teams to act on before SLA windows.
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Overview
When non-sales website inquiries land untracked, operational requests slip and SLAs stretch; this workflow converts those submissions into tracked support cases immediately. Service coordinators get full context and can act before SLA windows, improving response times.