Route detractor NPS alerts to proactive channel for triage

Detractor NPS messages in a busy Slack channel often go untriaged, delaying proactive outreach to unhappy customers. It routes those messages to your proactive team so they can act same day.

Workflow preview:

Zap details:

Overview

When detractor NPS notes get buried in chat, proactive outreach is delayed and unhappy customers go uncontacted. This flow surfaces detractor messages directly to your proactive channel so support ops can triage and respond same day, reducing escalation risk.