Route away messages to tagged on-call owner channels

You get away messages in an alert channel with no contact or owner details, stalling triage. It routes parsed contact and owner cues to the correct on-call channel so engineers can act same day.

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Overview

When away or out-of-office notes arrive in a monitored channel, responders lack contact context and triage stalls. This routes parsed contact and owner cues into the right regional on-call channel so engineers get clear context and can act within minutes.