Route agent messages into on-call agents triage channel

Agent-related messages in your intake channel can stall triage and strip conversation context for on-call technicians. Route them to the agents' triage channel so technicians act within minutes.

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Overview

Stop agent cases from getting lost in intake chatter and ensure on-call technicians see every relevant post. This routes qualifying messages into the agents' triage channel so issues surface and get acted on within minutes, reducing missed assignments.