Revenue systems admins create tickets from scheduled chats

Customer support ops miss tickets when player expert chats stay only in calendars, causing slower triage and risking retention. So every scheduled chat becomes a tracked case with full session context, so support starts triage.

Overview

Player-facing support loses momentum when expert chats aren't ticketed — that risks churn and missed live-ops fixes. Turn every scheduled expert chat into a tracked support case with session context and internal alerts, delivering zero missed follow-ups and faster triage.

Notable Features

Create case from calendar events
Attach session and player details
Notify support with case link