Revenue ops: Add merchant storefront domains to tickets

Revenue ops get support tickets without storefront domains, causing handoffs and delayed merchant troubleshooting. This workflow captures storefront domains and conversation metadata into tickets so support agents start diagnosis right away.

Overview

Support queues stall when tickets lack storefront context, forcing repeated handoffs and delaying merchant fixes. This workflow ensures every ticket includes the customer's storefront domain and conversation metadata so agents start diagnosis right away—reducing escalations and improving resolution consistency.

Notable Features

Extract storefront domain from messages
Update ticket records with metadata
Notify agents with enriched context