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Return guessed primary language to the calling workflow

Return guessed primary language to the calling workflow

You receive contact records with only names, leaving language and routing unclear. It tags contacts with a best-guess language so routing happens same day.

Return guessed primary language to the calling workflow

Overview

When incoming contact records lack language metadata, routing and localization slow down and SLAs can slip. This sub-workflow infers a primary language from name inputs and returns that tag to the calling process, enabling language-aware routing within seconds.

Return guessed primary language to the calling workflow