Retail support ops: Reopen archived chat on new message

Customer support ops miss inbound chat messages when conversations stay archived, causing delayed replies and lost sales. Reopening and tagging chats surfaces live threads so agents prioritize replies.

Overview

Retail customer support ops risk lost sales when inbound chats stay archived. This workflow reopens and tags live conversations so agents see and prioritize sales and support opportunities immediately. Expect fewer missed replies, cleaner routing, and faster handoffs.

Notable Features

Tag archived conversations automatically
Reopen chats on inbound message
Notify agents about live threads