Retail owners: flag order follow-ups ready for next touch

Retail owners lose order follow-ups in busy inboxes, risking unhappy customers. This adds an internal follow-up comment after the waiting period so owner and support can spot threads for next touch.

Overview

Retail owners risk losing repeat business when order follow-ups slip through a crowded inbox. This workflow flags conversations that need a next touch by inserting an internal follow-up comment after the follow-up window and skipping threads with recent replies, turning buried threads into clear actions and preventing overlooked order outreach.

Notable Features

Add internal follow-up comment
Delay by configurable follow-up window
Notify owner and support