Retail co-owners: Flag SMS support tickets for fast routing

Co-owners handling retail support miss SMS-related tickets buried in inboxes, causing delayed replies and frustrated shoppers. It flags SMS tickets so agents respond faster.

Overview

Retail co-owners risk losing shoppers when SMS inquiries are overlooked. This workflow flags SMS tickets with a subject prefix, private triage comment, and tags so agents spot and route messages, driving faster response times and preventing missed SMS follow-ups.

Notable Features

Add '[POSTSCRIPT SMS]' subject prefix
Insert private triage comment
Tag tickets for SMS routing