Retail co-owners capture outgoing customer SMS records now

Co-owners lose customer context when SMS from web forms aren't recorded, causing order issues. Every outgoing text is added to the central message database so owners retain full conversation history.

Overview

Untracked outbound texts create order errors and frustrate customers—risky for a retail owner juggling operations alone. Capture every outgoing SMS into a central message database to eliminate lost conversations, provide an auditable trail, and enable faster resolution and clearer handoffs.

Notable Features

Capture texts from web forms
Format and validate phone numbers
Create searchable message history records