Restore package hours when lesson cancels beyond policy
Restore package hours when lesson cancels beyond policy
Cancelled lessons still deduct booked hours, creating invoice mismatches and manual corrections. This returns hours to the customer's package so billing and coordinators see correct balances same day.
Overview
When cancelled lessons keep deducted hours, billing drifts and coordinators spend time chasing corrections. This workflow automatically restores hours to customer packages and flags lessons as unreconciled so billing and program coordinators have accurate balances the same day.