Restaurant support: Keep customers informed about order updates

Support agents miss customers when restaurants change orders, causing confusion. Send emails on refunds or edits so customers know next steps and avoid extra support.

Overview

Missed order-change notifications drive confusion and extra support tickets for restaurant support teams. This workflow sends customers clear emails when restaurants request refunds or edits, so customers know next steps and support handles fewer repeat inquiries. It’s a low-effort improvement that reduces manual touchpoints and improves customer clarity.

Notable Features

Send customers clear order update emails
Record changes in support log
Escalate large refunds for review