Reset weekly report fields for support records each Saturday

Your weekly support report can show stale statuses, causing agents to act on outdated items. Clearing those fields weekly keeps your active-item list accurate before Monday.

Workflow preview:

Zap details:

Overview

Stale weekly report fields force agents to review outdated items and slow down support triage; this flow clears those fields on a weekly schedule so your team starts the week focused on live cases. That means less review overhead and an accurate active-item list by Monday morning.