Reset daily agent performance counters for operations team
Reset daily agent performance counters for operations team
Your agents' daily counters can carry over and skew morning reports. Resetting counters at midnight gives you accurate daily metrics for managers and faster, same-day reporting.
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Overview
Stale daily counters make morning reporting and coaching slow and unreliable for agency managers. This flow clears call, quote, application, and point counters at midnight so managers see accurate metrics and can act on same-day results.