Request additional info and put ticket on hold
Request additional info and put ticket on hold
Your support ticket comments are often vague, blocking diagnosis and causing repeat follow-ups. It asks for clear diagnostic details and places the ticket on hold so agents can act same day.
Overview
Vague customer comments force agents into time-consuming back-and-forth and risk SLA breaches. This flow standardizes the request for diagnostic details and holds the ticket so agents receive full context and can resolve issues same day.