Reply to new customer reviews in your brand voice

You get new guest reviews on your profile left unreplied, which weakens local trust and hides service issues. This sends an on-brand reply and records the review so staff can follow up the same day.

Workflow preview:

Zap details:

Overview

Unanswered reviews quietly erode local trust and hide recurring service problems; this flow guarantees every review gets a timely, on‑brand reply and a logged record for follow-up. Your guest experience managers will be able to act on feedback the same day and keep local listings consistent.