Reply to five-star reviews and escalate negatives to team
Reply to five-star reviews and escalate negatives to team
New business profile reviews arrive without consistent replies or routing, so complaints go untriaged and praise is overlooked. Replies are posted and issues routed so your team can act same day.
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Overview
Unchecked reviews can erode local credibility and create avoidable support churn. This workflow captures every new review, posts consistent public replies for high ratings, and routes low ratings to your coordinators so issues are triaged same day.