Reply publicly to new reviews with AI-crafted responses

You miss timely replies to your online reviews, leaving patient feedback unacknowledged and increasing public friction. You preserve local trust and capture escalation needs within minutes.

Overview

Unanswered reviews erode local trust and create avoidable escalations for your coordinators. This flow turns every incoming review into a brand-safe, AI-drafted public reply and a logged event, with alerts sent to coordinators so issues are visible and actionable within minutes. IT can also centralize logs for monitoring and audit readiness.