Reopen triage ticket when card receives a comment
Reopen triage ticket when card receives a comment
When consultants add comments to closed cards, your triage tickets stay closed and responses are delayed. Reopen the ticket automatically so coordinators can resume triage the same day.
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Overview
Comments on closed tickets often stall triage and obscure context for your coordinators. Reopening the ticket automatically gets the right people back on the issue within minutes so follow-up happens the same day.