Reopen support tickets when reminder due date is reached

Your tickets with reminder due dates sit inactive and don't surface for agents when action is needed. Reopens those tickets and clears the reminder so agents can triage them same day.

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Overview

When reminder dates pass, tickets can sit out of view and your agents miss needed work. This flow reopens and annotates those tickets so support ops get actionable queues and agents can triage items the same day.